We live your world everyday adding value to our Call Center Consulting projects by being active industry practitioners, staying up-to-date on the latest trends, challenges, technologies, regulations and operational needs of the industry. Our team of call center consultants leverages over 60 years of combined industry experience, providing unbiased and actionable call center recommendations, solutions and strategies that are focused on meeting your organizational needs.
ABCG provides this service to help organizations find the best Call Center outsourcing center to meet specified requirements. Our consultative approach allows us to identify Call Center providers that are best suited to your goals and objectives. With over 60 years in the Call Center space, it allows us to identify and implement stellar solutions which your company saves time and help you gain efficiencies.
ABCG provides customer service and sales training with over 60 years of combined experience to better serve the needs of our clients. We begin with a commitment to helping organizations “bridge the gap” within the customer service and sales force execution. We focus on improving organizations by creating and delivering competency and skill development programs, training, and processes. Let us be the solution to the problem you are currently facing.
Whether you’re a Call Center is a customer service center, technical support, collections, sales or combination of these, ABCG solutions will provide your organization with key real- time information it needs to be successful. Our solution package includes:
ABCG will evaluate, but not limited to the following: